Customer Satisfaction Survey
Your comfort is our top priority!

Please comment on the quality of our service and accommodations. Making you feel welcome and comfortable is important to us. We understand that you have high standards and we are striving to meet them for you. Please help us maintain our high standards by filling out this survey. 'Submit'!

Room #
Dates Stayed
Last Name:
First Name:
Email:
Day Time Phone:
Night Time Phone:
Address Street 1:
Address Street 2:
City:
State:
Zipcode:
  Excellent Good Fair Poor
How would you rate your stay overall?
  Excellent Good Fair Poor
How would you rate our staff overall?
How well did our staff meet your expectations for hospitality and efficiency? Excellent Good Fair Poor
- Reservations Staff
- Front Desk Staff
- Housekeeping Staff
How well would you rate the following? Excellent Good Fair Poor
- Check in process
- Cleanliness of room upon arrival
- Cleaning of room during stay
- Comfort of room
- Check-out process
- Value for price paid
  Yes No
If your reservation was made by phone, was it handled in a professional manner?
If no, please explain in box below		  
Was your reservation in order when you arrived?
If no, was the problem handled to your satisfaction? Explain in the box below
Was everything in your room in working order.
If no, please explain in the box below
If you reported a problem, was it corrected promptly?
Do you have any additional comments about your stay, or suggestions about our service?
Please make any explanations here...

3735 Iowa Ave.  Riverside, CA 92507 | Tel: 951-369-8200 | Fax: 951-341-6486 | Reservations: 1-800-842-7899


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